Complaints & Dispute Resolution
We want to hear about it if something has gone wrong. The steps below explain how to raise a complaint and escalate it, free of charge.
Last updated: 11 June 2026
Step 1 — Contact us
Email support@knucklebet.co with your account name, the date of the issue and what you'd like resolved. We acknowledge complaints within 2 business days.
Step 2 — Internal review
If our first response doesn't resolve the matter, ask for it to be escalated to a senior complaints officer. We aim to provide a final written response, with reasons, within 14 days.
Step 3 — External resolution
If you are not satisfied with our final response, or if we have not provided a final response within 45 days, you may refer the matter free of charge to the appropriate body below.
Wagering and account complaints
You may contact the regulator at any time, at no cost, without waiting, if you believe we have breached the law.
Northern Territory Racing and Wagering Commission (NTRWC)
GPO Box 1154, Darwin NT 0801
Phone: (08) 8999 1856
Email: licensing.dat@nt.gov.au
Web: industry.nt.gov.au/licences/racing-betting-and-lotteries
Racing and sport integrity complaints
Sport Integrity Australia
Phone: 13 000 27232 (13 000 ASADA)
Web: sportintegrity.gov.au
Or the relevant racing controlling body (Racing Australia, Greyhounds Australasia, Harness Racing Australia).
Advertising standards
Ad Standards (formerly ASB)
Phone: (02) 6173 1500
Web: adstandards.com.au
Privacy complaints
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Web: oaic.gov.au
General consumer complaints
Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Web: accc.gov.au
Funds held during a dispute
Your undisputed withdrawable balance remains available to you while a complaint is being investigated. We will not close or restrict your account solely because you have made a complaint.